Post by Roomies — Last updated

I'm having trouble logging into my account

There could be two problems that will cause you not to have access to your account. Either you have forgotten your password or your email address was not entered correctly and not recognized.

Password problems

1. Reset your password. This can be done from the login page. The reset password option will email you a link that you can use to enter a new password.

2. Magic login link. This can also be done from the login page. This provides quick access to your account via a magic email that will log you into your account. This is a great option if you are not receiving the password reset email.

Email address not recognized

Your email will be in our system exactly as it was provided when you signed up. Sometimes this means people used one of their alternative email addresses or misspelled their email when signing up. If you are receiving emails from us then your email address is correct. If you are not, then you will need to create a new account.

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