FAQs
FAQs
How to upload photos to my account profile?
You will be prompted to add a photo at the beginning of creating your account. However, If you have skipped this step, you can visit your dashboard an...
FAQs
How do I upload photos to my room listing?
At the beginning of creating your account, you will be prompted to submit your room photos. However, if you skip this step, you can upload your photos...
FAQs
I verified my ID, but I can’t view a user’s phone number?
After completing an ID check, you can view more than five phone numbers. To view phone numbers, scroll down to the bottom of the user’s listing, and l...
FAQs
How to report a Roomies member
To report a Roomies member, please visit their listing and scroll down to the bottom to locate the “report it” button. Some of the reasons you may wan...
FAQs
How to delete your listing
To delete your listing, you will have to deactivate the listing first. You can visit your dashboard and click on the "Active" drop-down menu...
FAQs
The address in my listing is incorrect, how do I edit it?
If you have created a listing and notice the listing address is incorrect after saving, please deactivate the listing and create a new listing with th...
FAQs
Unsubscribe from email alerts
If you have finished your search and are no longer looking for a room or roomie then visit your dashboard and click on "deactivate my account&quo...
FAQs
Why do I see “no longer available” listings?
If you see the “no longer available” message on a listing, you are not logged into your account. Please create an account and ensure that you are logg...
FAQs
How to change your phone number
If you have an old phone number verified on the account, you can update the phone number by visiting your dashboard and locating the "Edit Accoun...
FAQs
How do I edit my account details?
You can update your account details by visiting your dashboard to locate the "More" drop-down menu. Here you will find the “Edit account” op...
FAQs
How do I delete my account?
You can delete your account by visiting your dashboard and going into your account settings. Once your account is deleted, you will no longer have acc...
FAQs
How to deactivate your listing
You can deactivate your listing in two ways. Deactivating one listing Visit your dashboard and click on “view room/profile”. When viewing your listing...
FAQs
How long do the security checks take?
Our security system is always working hard to keep the website as safe as possible. Most accounts will be cleared from our security checks within seco...
FAQs
I'm having trouble logging into my account
There could be two problems that will cause you not to have access to your account. Either you have forgotten your password or your email address was...
FAQs
Does Roomies charge a subscription fee?
Roomies is free to list, search, and communicate with others. We do not charge a subscription fee. However, we offer the ability to upgrade your listi...